List Your Hotel Property

INTRODUCTION

VitaStay Network is a medical-family housing platform connecting patients, caregivers, and medical families with short-term accommodations near hospitals, therapy centers, and specialty care facilities. By partnering with VitaStay as a Hotel or Extended Stay property, your organization joins a mission-driven network dedicated to reducing the burden of medical travel for vulnerable families.

This agreement governs the terms under which your property is listed, managed, and compensated on the VitaStay Network platform.

1. PARTNERSHIP AGREEMENT

By completing registration on VitaStay Network ("Platform"), your organization agrees to these terms in full. These terms apply to:

• Hotels and branded lodging properties
• Extended stay properties and corporate housing
• Serviced apartments and suite-style accommodations
• Any multi-unit lodging representative listing on the Platform

The authorized representative completing registration confirms they have full legal authority to bind their organization to this agreement.

2. LISTING REQUIREMENTS

Hotel Partners agree to maintain listings that are:

• Accurate, current, and honestly represented at all times
• Updated within 24 hours of any change to availability, pricing, or room details
• Photographed to reflect the actual current condition of rooms and common areas
• Compliant with ADA accessibility standards for any features listed as accessible
• Inclusive of all relevant room categories with accurate quantity available per category

VitaStay reserves the right to remove or flag any listing found to be misleading or inaccurate.

3. PLATFORM FEE & PAYOUTS

• VitaStay Network charges a 10% platform fee on all bookings processed through the Platform
• This fee is automatically deducted at checkout — no manual invoicing required
• Net payouts are issued to the hotel’s designated account within 5–7 business days of confirmed guest check-in
• Fee structure is subject to change with 30 days written notice
• Partners who designate VitaStay as their exclusive medical-stay booking platform qualify for a reduced fee of 8% — contact VitaStay to activate this rate

4. RATE PARITY

Hotel Partners agree to offer rates on VitaStay Network that are equal to or lower than rates listed on any other third-party platform (including Booking.com, Expedia, or Airbnb) for the same room type and dates. VitaStay guests should never find a lower rate for the same room elsewhere.

5. MINIMUM INVENTORY COMMITMENT

To maintain active partner status, Hotel Partners agree to:

• Keep a minimum of 3 room categories listed and available on the Platform at all times
• Maintain accurate availability counts updated within 24 hours of any change
• Not reduce inventory below minimum commitment without prior written notice to VitaStay

6. MEDICAL GUEST SERVICE LEVEL AGREEMENT (SLA)

Because VitaStay guests are primarily medical families, patients, and caregivers under active treatment, Hotel Partners commit to the following service standards:

• Respond to all booking inquiries through the Platform within 4 hours
• Accommodate medically necessary early check-ins at no extra charge when the room is available
• Provide ground floor or elevator-accessible rooms to guests who request them at no upgrade fee
• Not cancel a confirmed medical booking within 72 hours of arrival except in the case of documented property emergencies
• Train guest-facing staff to handle medical family guests with compassion, patience, and flexibility
• Accommodate reasonable late checkouts and minor stay extensions when operationally possible at no penalty

Failure to meet SLA standards on 3 or more documented occasions may result in partner suspension.

7. CANCELLATION POLICY

• Hotel Partners must clearly state their cancellation policy at the time of listing
• Any changes to cancellation policy must be updated on the Platform within 48 hours
• VitaStay Network reserves the right to mediate all disputes between guests and partners
• Refunds issued outside of the stated policy require VitaStay admin approval
• Cancellations of confirmed medical bookings within 72 hours of arrival require VitaStay review before any penalty is applied to the guest

8. CALENDAR SYNCHRONIZATION

• Hotel Partners are required to maintain active iCal calendar synchronization to prevent double bookings
• Partners must connect their Booking.com, Expedia, or Airbnb calendar via iCal link within 7 days of account activation
• VitaStay is not liable for booking conflicts caused by a partner’s failure to keep availability current
• Auto-sync must remain active — partners will be notified if sync errors are detected

9. GUEST DATA & PRIVACY

Hotel Partners agree that:

• Guest contact information obtained through VitaStay may not be used for independent marketing, solicitation, or re-booking outside of the Platform
• All guest and patient information is strictly confidential and may not be shared with third parties
• Violation of this clause results in immediate termination and a $500 penalty per documented instance
• Partners must comply with all applicable data privacy laws including CCPA and GDPR where applicable

10. VERIFICATION & COMPLIANCE

• Hotel Partners must provide accurate business information including legal name, address, and authorized contact
• VitaStay reserves the right to verify your property before issuing the "Hotel Partner Verified" badge
• Re-verification may be required annually or following any significant property changes
• Misrepresentation of listing information results in immediate suspension and forfeiture of pending payouts

11. INSURANCE REQUIREMENT

Hotel Partners must maintain active general liability insurance of no less than $1,000,000 per occurrence. Proof of current insurance coverage must be provided upon VitaStay’s request within 5 business days.

12. CODE OF CONDUCT

• Discrimination of any kind against guests based on disability, race, religion, national origin, medical condition, family status, or diagnosis is strictly prohibited
• All staff interacting with VitaStay guests must treat them with dignity, respect, and sensitivity to their medical circumstances
• Any confirmed violation results in permanent removal from the Platform and forfeiture of all pending payouts

13. INTELLECTUAL PROPERTY

By listing on VitaStay, your organization grants VitaStay Network a non-exclusive, royalty-free license to display your property photos, descriptions, room details, and logo for marketing and promotional purposes on the Platform and associated channels including social media, email, and press materials.

14. TERMINATION

• Either party may terminate this partnership with 30 days written notice
• All active bookings at the time of termination must be honored in full
• VitaStay may terminate immediately and without notice for violations of Sections 9, 10, or 12
• Upon termination all listings will be removed and no new bookings will be accepted

15. LIMITATION OF LIABILITY

VitaStay Network operates as a marketplace connecting guests and lodging partners. We are not liable for:

• Incidents, injuries, or property damage occurring during a guest’s stay
• Service failures, cancellations, or disputes between guests and partners
• Losses resulting from calendar sync failures caused by partner inaction

Hotel Partners are solely responsible for maintaining adequate insurance and safe premises for all guests.

16. UPDATES TO TERMS

VitaStay Network may update these terms with 30 days written notice by email. Continued listing activity following notice of changes constitutes acceptance of the updated terms.

AGREEMENT & ACCEPTANCE

By completing registration and checking the mandatory acceptance box, the authorized representative confirms:

• They have read and understood this agreement in full
• They have legal authority to bind their organization to these terms
• All information provided during registration is accurate and truthful
• They agree to all terms effective as of the date of registration

Acceptance is time-stamped and stored as terms_accepted = true and terms_accepted_date = registration timestamp on the HotelListing record.